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Family support services

Families are required to complete the online Child Care Subsidy assessment via the myGov website prior to starting at the Service. This will determine your eligibility and level of Child Care Subsidy entitlement. On enrolment we will need the CRN of the person linked with the child, along with the child's CRN so we can confirm and register attendance and ensure that you are receiving the appropriate subsidy.



Child Care Subsidy (CCS) Child Care Subsidy is a means-tested subsidy paid directly to the service as a fee reduction. There are 3 factors that will determine a family's level of Child Care

Subsidy, which include:
•Combined Family Income
•Activity Test for both parents
•Service Type

Transitioning to Child Care Subsidy requires families to provide information and confirm current details by using your Centrelink online account through myGov.


Here you will be asked to provide details of your combined family income estimate for the financial year, hours of recognised activity including work, training, study and volunteering and the type of child care your family uses.

Allowable Absences

Children at the service are will receive CCB and CCR for 42 absence days per child each financial year. These can be for any reason and will not require proof and include public holidays.

You cannot claim absences if your child has not started care or has stopped care. You also cannot claim an absence if you have notified your child care service you are taking your child out of care on a set date and then change your mind and remove your child earlier. for further information.


You can access your child's absence record on your online statement by selecting 'View Child Care Details and Payments' on your Centrelink online account.

You can also do this using the Express plus Families mobile app

Family and Child Connect

Family and Child Connect is a local, community-based service that helps families to care for and protect their children at home. It provides a directory of support services to help families by connecting them to the right services at the right time.

The service will:

  • consider information they receive with a focus on the safety and protection of children

  • make contact with the family to discuss the situation, recognising that sometimes parents just need a little help to care for their children safely at home

  • make a decision about the type and level of support that may be required for the family

  • connect families to services that may assist them in their situation.

What support is provided?

Parents can seek support through the service to:

  • develop parenting skills and managing child behaviour

  • build better relationships between family members, including help with any violence at home

  • improve budgeting and managing money

  • manage alcohol, drug or gambling problems

  • access housing, healthcare or other community or government services.

The service can also link families to more intensive support services that help families stay together.

KU Children’s Services and Cairns and District Child Care Development Association Inc are proud to deliver Inclusion Agency services across Queensland as part of the new Inclusion Support Program.

Regional Inclusion Hubs across Queensland provide free tailored support to early childhood education and care services through:

  • On-site visits to observe and discuss service's strengths, challenges and barriers to inclusion

  • Supporting educators to analyse policies, programs and practices and to reflect on changes that can be made to support inclusion

  • Providing practical advice, strategies and possible solutions to inclusion barriers

  • Facilitating the development of Strategic Inclusion Plans that identify strategies for change and growth.

Inclusion Professionals will support educators to learn more about what inclusion is, access program supports and cultural diversity. We support all Australian Government funded services including LDC, FDC, OSHC, Vacation Care, Mobile and Budget Based Funded services.

Inclusion Support QLD has a network of Inclusion Hubs in Cairns, Townsville, Mount Isa, Mackay, Rockhampton, Hervey Bay, Sunshine Coast, Brisbane North, Brisbane South, Logan/Redlands, Toowoomba and Gold Coast. To access inclusion support for your service, please contact us.

Aboriginal and Torres Strait Islander Services Reference Guide


Let's yarn about early learning

Share in stories from communities, families and our Elders. We all play a part in making the early years count for our little ones.

Walk with us, share our stories.

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